Under promise and over deliver, says Lakewood Villa Licensee

Posted By on December 16, 2017

Under promise and over deliver at Lakewood Villa

At Lakewood Villa, we under promise and over deliver. When we say under promise and over deliver, we are referring to the act of providing your customer more than he requested and you are under contract to provide. The cost to you is minimal. The customer will appreciate the extra service. Here are some examples.

Suppose you go to the local donut shop, buy a dozen donuts and find 13 donuts in the box. The baker promised you 12 donuts, but gave you one extra. You will probably remember this the next time you want a box of donuts.

Suppose your mom is living in an assisted care facility. They are under contract to provide a safe and comfortable environment. They probably are not under contract to provide the owner’s cell phone number or enable Skype video conferences. At Lakewood Villa, you get both.

Vixcent Villaluna is the licensee of Lakewood Villa. We under promise and over deliver at our assisted living home

Vixcent Villaluna is the licensee of Lakewood Villa

We recently had a resident attend a family reunion in Chicago, without leaving the building. We set up and tested Skype. We coordinated our resident’s “visit” to the reunion. We dolled her up and established the Skype call to Chicago. She sat at the computer talking to her family members at the reunion. She felt as if she were really there in person. Family members were overjoyed we could help her attend the conference.

The Skype setup is not part of our contract. Staff could have said, “Sorry…that’s not our job,” but that is not how we do things at Lakewood Villa. We made the Skype video conference happen. Everybody involved was overjoyed that we made it work and helped grandma attend her family reunion. This is one example of how the staff at Lakewood Villa under promises and over delivers. We do it every day. Lakewood Villa can help. Call (916) 682-2867 or visit http://lakewoodvillacarehome.com/assisted-living-in-sacramento/ today.

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About the Author

Vixcent Villaluna is the Licensee of Lakewood Villa, a premier residential care facility offering senior care and assisted living in Sacramento, California. Although many assisted living facilities are in Sacramento, you probably want a place for mom where she can feel safe, warm and loved. Lakewood Villa has staff onsite 24/7 to provide the assisted living and senior care to make mom comfortable in the Autumn of her days. Visit http://lakewoodvillacarehome.com or call (916) 682-2867 today for a tour of our residential care home.


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